Explore Genesys Cloud

Elevate Your Genesys Cloud
Contact Center

Straticom provides businesses the tools to grow and improve customer service operations.

Contact Sales

Supporting Genesys Cloud customers across Australia

What we do

We deliver innovative, dependable and fast Genesys Cloud solutions.

Implementation

At Straticom, we deliver tailored implementations of Genesys Cloud call centers designed to integrate effortlessly with your business.

Managed Services

Our Managed Services ensure your long-term success by delivering proactive support, ongoing optimization, and expert insights.

Strategy & Consulting

Create a technology strategy centered on Genesys Cloud to unlock the platform's potential.

Custom Development

Design custom development solutions tailored to your unique business needs.

Industry Experience

We bring specialised industry experience to your Genesys Cloud.

Healthcare

Education

Finance

Retail

Manufacturing

Technology

Energy

Transportation

Agriculture

Insurance

Government

Non-Profit

Construction

Hospitality

Healthcare

Education

Finance

Retail

Manufacturing

Technology

Energy

Transportation

Agriculture

Insurance

Government

Non-Profit

Construction

Hospitality

Healthcare

Education

Finance

Retail

Manufacturing

Technology

Energy

Transportation

Agriculture

Insurance

Government

Non-Profit

Construction

Hospitality

Healthcare

Education

Finance

Retail

Manufacturing

Technology

Energy

Transportation

Agriculture

Insurance

Government

Non-Profit

Construction

Hospitality

Our Partners

The Numbers

We are committed to delivering value to our clients.

With partnerships spanning over 60 customers across Australia and New Zealand, we are proud to help redefine and elevate contact centre experiences. At Straticom we look to drive meaningful impact by unlocking the full potential of Genesys Cloud solutions for our clients.

$0M
Cost savings
0%
Improved agent efficiency
0%
Improved first contact resolution
0%
Calls migrated to digital
0k
Self-serviced interactions

Latest Success Stories

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Airliquide Healthcare

Straticom recently implemented a Genesys Cloud Bot SMS Automation for Airliquide Healthcare, enhancing their customer service operations. This innovative solution allows Airliquide Healthcare to proactively engage their customers monthly to refill their cylinders, reducing agent involvement and improving customer satisfaction.

Genesys Cloud Bots
Automation
Custom Development
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O'Brien Glass

We recently completed a project with a Glass repair company aimed at reducing agent handle time by implementing predictive routing to ensure calls are directed to the best suited agents. Additionally, we introduced the Genesys Cloud knowledge base and agent assistance features to provide real-time answer suggestions during calls.

Predictive Routing
Agent Assistance
Knowledge Base
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Australian National University

A large University swiftly deployed Genesys Cloud for their contact centre operations, initially focusing on voice communications. This rapid implementation spanned multiple departments, streamlining operations and improving customer interactions with advanced tools.

Genesys Cloud Deployment
Contact Centre Consulting
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Body Catalyst

Straticom recently developed a bespoke solution for a health clinic company that seamlessly integrates customer web sessions with phone calls. This innovation enables our client to effectively track customers from their initial web visits through to their interactions with the call center, using Google Analytics and Genesys Cloud.

Predictive Engagement
Google Analytics

Resources

Latest articles