Explore Genesys Cloud

Elevate Your Genesys Cloud
Contact Center

Straticom provides businesses the tools to grow and improve customer service operations.

Contact Sales

Contact Centre Deployments

Customer engagement reimagined. Transform your customer and employee experiences.

Contact Centre Consulting

Assessment and strategy. Leverage our experience to enhance your experience.

Custom Integrated Solutions

Solutions tailored to your needs. Integrate your platforms and optimize your processes.

Contact Centre Support

Collaborative journey. We ensure continuous growth and success together.

Better together. Straticom partners with industry leaders.

Software for Contact Centre Solutions

Genesys Cloud is our software of choice to enhance and elevate your customer experience.

Deliver seamless cross-channel support that meets modern customer expectations. Gain insights into your customers to offer timely and relevant help.

The Numbers

Innovating Contact Centres

We help Genesys Cloud customers extract more value from the product, targeting key KPIs by introducing features and custom solutions for operational efficiency and customer satisfaction. We strive to be an extension of your team bringing our experience and expertise into your customer expereince journey.

Agent handle time saved
0 mins
Improved agent efficiency
Improved first contact resolution
Calls migrated to digital
Agents supported

Supporting Genesys Cloud customers across Australia

Straticom is teamed up with 50+ customers across Australia and New Zealand helping to redifine and enhance contact centre journeys.

Latest Success Stories

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Glass repair

Predicitve routing and agent assistance

We recently completed a project with a Glass repair company aimed at reducing agent handle time by implementing predictive routing to ensure calls are directed to the best suited agents. Additionally, we introduced the Genesys Cloud knowledge base and agent assistance features to provide real-time answer suggestions during calls.

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Large contact centre deployment across multiple departments

A large University swiftly deployed Genesys Cloud for their contact centre operations, initially focusing on voice communications. This rapid implementation spanned multiple departments, streamlining operations and improving customer interactions with advanced tools.

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Health clinic

Genesys predictive engagement and call tracking

Straticom recently developed a bespoke solution for a health clinic company that seamlessly integrates customer web sessions with phone calls. This innovation enables our client to effectively track customers from their initial web visits through to their interactions with the call center, all through Google Analytics and Genesys.