Services

Services Overview

Our specialised services, built for lasting impact

What we do

Begin with the end in mind with Straticom

At Straticom, we don’t just implement contact centre solutions – we work alongside you as a long-term partner. From initial strategy and ideation sessions through to deployement, managed services and custom developments, we’re with you every step of the way.

Our expertise with Genesys Cloud and ElevenLabs enables us to design, build, and continually enhance customer experiences that evolve with your business. We see success as an ongoing journey, not a one-off project – ensuring your systems are always growing, improving, and delivering measurable results.

$1M

cost savings

27%

improved agent efficiency

20%

Improved first contact resolution

32%

calls migrated to digital

500K

self-serviced interactions

Our Services

What we offer

A Full-service contact centre solutions partner, with deep expertise in Genesys Cloud and ElevenLabs. For years, we’ve refined our approach – from strategy and managed service to custom development and conversational AI – to help businesses create smarter customer experiences and achieve long-term growth.

Managed Services

We provide ongoing management and expert support to keep your contact centre running smoothly and continuously improving.

Strategy & Consultation

We work with you to design clear strategies that align technology with your business goals and customer needs.

Custom Development

We build tailored solutions and integrations that extend the power of your contact centre and fit seamlessly into your ecosystem.

Conversational AI

We implement intelligent voice and chat solutions that enhance customer interactions and drive efficiency through automation.

Genesys Cloud Implementation

Our Approach

A Full-service contact centre solutions partner, with deep expertise in Genesys Cloud and ElevenLabs. For years, we’ve refined our approach to help businesses create smarter customer experiences and achieve long-term growth.