This integration enables customers to connect a website visitor's Google Analytics session with a phone call using Genesys Cloud Predictive Engagement. By doing so, clients gain deeper insights into their marketing campaign performance, ensuring more relevant and data-driven interactions.

This integration leverages AWS Bedrock's Claude LLM to not only summarize conversations but also extract key details essential for aligning with business workflows. By automating insights and streamlining processes, it enhances efficiency and ensures critical information is captured for optimal decision-making.

Tone2Pay PCI Payments is a carrier-provided solution that ensures agents can securely process payments over the phone while remaining outside the PCI compliance scope. By safeguarding sensitive payment data, Tone2Pay helps businesses maintain compliance and protect customer information without adding complexity to agent workflows.

This solution integrates Google's generative AI chatbots seamlessly into Genesys Cloud, enabling intelligent and dynamic interactions across all media channels. By leveraging advanced AI, businesses can enhance customer engagement, automate responses, and deliver more personalized support at scale.