Our specialised services, built for lasting impact
What we do
Begin with the end in mind with Straticom
At Straticom, we don’t just implement contact centre solutions – we work alongside you as a long-term partner. From initial strategy and ideation sessions through to deployement, managed services and custom developments, we’re with you every step of the way.
Our expertise with Genesys Cloud and ElevenLabs enables us to design, build, and continually enhance customer experiences that evolve with your business. We see success as an ongoing journey, not a one-off project – ensuring your systems are always growing, improving, and delivering measurable results.
$1M
cost savings
27%
improved agent efficiency
20%
Improved first contact resolution
32%
calls migrated to digital
500K
self-serviced interactions
Our Services
What we offer
A Full-service contact centre solutions partner, with deep expertise in Genesys Cloud and ElevenLabs. For years, we’ve refined our approach – from strategy and managed service to custom development and conversational AI – to help businesses create smarter customer experiences and achieve long-term growth.
Managed Services
We provide ongoing management and expert support to keep your contact centre running smoothly and continuously improving.
Strategy & Consultation
We work with you to design clear strategies that align technology with your business goals and customer needs.
Custom Development
We build tailored solutions and integrations that extend the power of your contact centre and fit seamlessly into your ecosystem.
Conversational AI
We implement intelligent voice and chat solutions that enhance customer interactions and drive efficiency through automation.
Genesys Cloud Implementation
Our Approach
A Full-service contact centre solutions partner, with deep expertise in Genesys Cloud and ElevenLabs. For years, we’ve refined our approach to help businesses create smarter customer experiences and achieve long-term growth.